FAQ
Frequently asked questions.
Everything you need to know about booking, vehicles and service. Can’t find your question? Our booking line is here for you around the clock.
How can I book a journey?
The quickest way is our price calculator: enter your route, choose a vehicle, see the price and book online straight away. Alternatively, you can reach our booking line around the clock on +49 721 56505-50 or email us at mail@finest-limousine.de.
When can I reach you?
Our booking line is available 24 hours a day, 7 days a week – including Sundays and public holidays. You can reach your personal client service team Monday to Friday from 10:00 to 17:00.
Which vehicles are available?
Business class and first class saloons (up to 3 passengers), premium vans (6 to 7 passengers), three midibuses of our own (up to 16 passengers each) and a wheelchair-accessible minibus (5 seats plus 2 wheelchair spaces). For larger groups we organise coaches through selected partners.
Do you offer electric vehicles?
Yes. Around 70% of Holl AG’s vehicles are electric, and the premium vans in our limousine service are available fully electric on request. We charge exclusively with green electricity. Simply mention “electric” in your enquiry.
Is the stretch limousine still available to hire?
No. We no longer offer stretch limousine hire and no longer have one in our fleet. For a grand entrance we recommend our first class saloons or, for groups, our premium van.
Can I drive the vehicle myself?
No, all journeys are carried out by a licensed chauffeur holding a passenger transport licence. We do not offer self-drive hire.
Can you also drive my own car?
Yes. On request, we provide a chauffeur to drive your car – by the hour or by the day, as a drive-you-home service or for a vehicle transfer.
Will you pick me up from the airport?
Yes. We regularly serve Frankfurt Airport (FRA), Stuttgart Airport (STR) and Karlsruhe/Baden-Baden Airport (FKB), as well as Basel (EuroAirport, BSL), Zurich (ZRH) and Munich (MUC) – and in Frankfurt, on request, right up to the VIP terminal.
Do you offer terms for corporate clients?
Yes. We conclude framework agreements with companies and conveniently bill all journeys on a consolidated invoice. You can reach your contacts Monday to Friday from 10:00 to 17:00 on +49 721 56505-18 or by email at verwaltung@holl.ag.
Do you offer accessible journeys?
Yes. Our wheelchair-accessible minibus has a rear platform lift as well as 5 seats and 2 wheelchair spaces. For medically prescribed patient transport covered by health insurance, please contact our sister brand Taxi-Holl.
Do you provide child seats?
Yes, we are happy to provide child seats. When booking, please state the number of children and their age, height and weight.
Is smoking allowed in the vehicle?
No. All our vehicles are non-smoking.
How can I pay?
In cash or by card in the vehicle: girocard, Visa, Mastercard, American Express and other major cards, as well as Apple Pay and Google Pay. Business clients pay by invoice – on request as a consolidated monthly invoice.
Do I have to pay in advance?
For your first limousine or bus journey with us, we reserve the fare on your credit card beforehand (pre-authorisation), or you pay in advance. Regular clients pay at the end of the journey or by invoice.
What do your chauffeurs wear?
Our chauffeurs wear suits – well groomed, understated and appropriate to the occasion.
Do your chauffeurs speak English?
Yes. Our chauffeurs speak English, among other languages. If you need another language, let us know when you book and we’ll be happy to check.
Is Holl AG certified?
Yes. Our quality management system is certified to DIN EN ISO 9001:2015 (DMSZ, Reg. no. QM 23035-Z05419).
Prefer to see the price right away?
With our price calculator you get a fare in seconds and can book online.